Refund policy – Ultrabling.in

Refund policy

This Refund & Exchange Policy ("Policy") is issued by Nexus Solutions, Delhi, India ("Company"), operating under the brand Ultrabling.

This Policy is formulated in compliance with applicable Indian laws, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

1. Definitions

  • Customer: Any individual purchasing from Ultrabling
  • Product: Phone covers and accessories sold on the Website
  • Exchange: Replacement of a product with same or different design
  • Refund: Monetary return to original payment method (only in eligible cases)
  • Return Request: Request raised within defined timeline
  • Eligible Product: Product meeting return conditions
  • Non-Returnable Product: Products excluded due to customization or usage

2. Eligibility for Exchange

Criteria Requirement
Condition of Product Unused, undamaged, no scratches, returned with original packaging
Valid Reasons Defective product, wrong product delivered, or design exchange request
Timeframe Request must be raised within 7 days of delivery
Proof Requirement Photos or unboxing video may be required for validation
Invoice Order ID or invoice must be provided

Any product failing to meet the above conditions shall be deemed ineligible.

3. Non-Eligible Cases

  • Used or damaged products
  • Missing packaging or original box
  • Requests raised after 7 days
  • Damage caused due to misuse
  • Multiple exchange requests for same order

Non-Returnable Products

  • Personalized or custom-made products
  • Products marked as final sale

4. Refund Policy

Refunds are only applicable in the following cases:

  • Damaged product received
  • Wrong product delivered

Refund Timeline: 5–7 working days after approval

Mode: Original payment method

No Refund Cases:

  • Change of mind
  • Wrong phone model selected by customer
  • Preference-based returns

5. Return Shipping

Case Who Pays Shipping
Damaged / Wrong Product Company
Other Exchanges Customer

6. Exchange Process

  1. Raise Request: Email hello@ultrabling.in with Order ID and issue details
  2. Approval: Reviewed within 2–3 working days
  3. Return Shipment: Reverse pickup arranged or self-ship based on case
  4. Inspection: Completed within 2–3 working days
  5. Resolution: Exchange dispatched or refund processed

7. Customer Responsibilities

  • Select correct phone model before purchase
  • Ensure product is returned in unused condition
  • Pack product securely to avoid transit damage

8. Limitations

  • Only one exchange allowed per order
  • Shipping charges are non-refundable
  • Company not liable for damage in self-shipped returns

9. Grievance Redressal

Name: Jatin Arora
Email: legal@ultrabling.in

Complaints will be acknowledged within 48 hours and resolved within a reasonable timeframe.

10. Governing Law

This Policy shall be governed by laws of India. Jurisdiction: Delhi, India.

11. Amendments

The Company reserves the right to modify this Policy at any time. Updates will be posted on this page.