Shipping Policy
Effective Date: 1st January 2026
This Shipping Policy ("Policy") is issued by Nexus Solutions, Delhi, India, operating under the brand Ultrabling ("Company", "We", "Us").
This Policy is formulated in compliance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
1. Definitions
- Customer: Any individual placing an order
- Order: Confirmed purchase after payment verification
- Dispatch: Handover of order to logistics partner
- Delivery: Successful delivery to customer
- Shipping Partner: Third-party courier/logistics provider
- RTO: Return to Origin due to failed delivery
2. Order Processing
Orders are processed within 1–2 working days after successful payment.
- Orders are not processed on Sundays or public holidays
- Processing includes verification, packing, and dispatch preparation
The Company reserves the right to cancel orders due to stock issues, payment failure, or suspicious activity.
3. Order Modification & Cancellation
- Orders can be cancelled or modified before dispatch only
- Once processed, orders cannot be cancelled
4. Shipping & Delivery Timeline
| Type | Timeline |
|---|---|
| Order Processing | 1–2 working days |
| Delivery (India) | 3–7 working days after dispatch |
Delivery timelines are estimates and may vary based on location and external factors.
5. Shipping Charges
| Order Value | Shipping Charges |
|---|---|
| Above ₹999 | Free Shipping |
| Below ₹999 | Calculated at checkout |
Shipping charges, once paid, are non-refundable unless due to Company error.
6. Cash on Delivery (COD)
- COD is available on eligible orders
- Additional COD charges may apply
- Repeated order rejections may lead to COD restrictions
7. Third-Party Logistics
Orders are delivered via third-party logistics partners.
- Once dispatched, delivery is handled by courier partners
- The Company will assist in coordination but does not control delivery operations
8. Delivery Failures & RTO
- If delivery fails due to customer unavailability, incorrect address, or refusal, order may be marked as RTO
- Re-shipping charges will be applicable
- Shipping charges are non-refundable in such cases
9. Lost or Delayed Shipments
- The Company will assist in resolving delivery issues with courier partners
- Refund or replacement may be provided in genuine cases after verification
- Delays caused by logistics partners, weather, or external factors are beyond Company control
10. Return Shipping
| Scenario | Responsibility |
|---|---|
| Damaged or wrong product | Company |
| Other exchanges | Customer |
All return requests must comply with the Refund & Exchange Policy.
11. Force Majeure
The Company shall not be liable for delays due to events beyond control, including natural disasters, strikes, lockdowns, or logistics disruptions.
12. Customer Responsibility
- Provide accurate shipping details
- Be available to receive the order
- Track shipment using provided tracking link
13. Customer Support
Email: hello@ultrabling.in
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST
14. Grievance Redressal
Name: Jatin Arora
Email: legal@ultrabling.in
Complaints will be acknowledged within 48 hours and resolved within a reasonable timeframe.
15. Governing Law
This Policy is governed by Indian laws. Jurisdiction: Delhi, India.
16. Amendments
The Company reserves the right to update this Policy at any time. Continued use constitutes acceptance.
Acknowledgement
By placing an order, the Customer agrees to this Shipping Policy.